Help Center

FAQ

Product Questions

Are your products alive plants?

Do you offer a wholesale discount for bulk buying?

I want to search for my products

Order Questions

My order shipped but I need to change the address.

Can I change the shipping address for my order?

Can I change the billing address for my order?

Can I modify my order after I’ve placed it?

I received a package, but it wasn’t my order.

I am missing item(s) in my order.

Shipping and Delivery

When will my order ship?

My package says delivered, but I didn’t receive it.

How are shipping rates calculated?

Why is my order unfulfilled?

How can I find my tracking number?

Package is in my country but tracking hasn’t updated.

My international tracking is not updating.

Will my package be charged customs?

Are there any known delivery delays in my area?

How do I track the delivery of my order?

Returns and Refunds

Return Policy

USPS marked my package as undeliverable. What now?

What is your International Returns Policy?

I need my refund